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홍차넷
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추천
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- 회원들이 추천해주신 좋은 글들을 따로 모아놓는 공간입니다.
- 추천글은 매주 자문단의 투표로 선정됩니다.
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Warning: Use of undefined constant use_category - assumed 'use_category' (this will throw an Error in a future version of PHP) in /home/redtea/html/pb/include/print_category.php on line 9
전체기타일상/생각꿀팁/강좌게임문학영화의료/건강문화/예술경제체육/스포츠과학철학/종교정치/사회요리/음식역사여행IT/컴퓨터음악창작사진
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| Date |
Warning: Use of undefined constant reg_date - assumed 'reg_date' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view.php on line 53 20/09/16 14:50:37 Warning: Use of undefined constant mod_date - assumed 'mod_date' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view.php on line 56 |
| Name | 니누얼 |
| Subject | 온라인 쇼핑 관련 Tip..?! - 판매자 관점에서... |
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온라인에서 상품을 판매하는 회사에서 일하게 되면서 온라인 주문건이 실제 어떻게 처리되어 배송되는지에 대해 설명해보고자 합니다. 상품마다 쇼핑몰마다 판매자마다 특성이 다 다르기때문에 모든 상품이 이런식으로 처리된다고 보기는 어렵습니다. 게다가 저는 창고에서 직접 일하는게 아니라, 실제 창고에서 돌아가는 내용은 잘 모릅니다. ㅠㅠ 제가 경험한 것 안에서만 설명해드리다보니 약간의 참고만 하시면 좋을 것 같습니다. ^^ 1. 주문수집 -결제완료 주문건을 기준으로 주문을 수집합니다. *하루에 2번하는 경우도 있고, 한번만 하기도 하는 것 같아요. (최대한 빨리 송장을 등록해야 주문취소도 줄어들고, 더하여 포장도 미리 해놓을 수 있기 때문에?! 오전에 한번, 오후에 한번 이렇게 주문수집을 하는 것 같아요.) *주말에는 판매자도 창고도 쉬기 때문에, 주문수집을 하지 않습니다. 금요일 오후 이후+주말 주문건은 월요일에 한꺼번에 수집되어 출고됩니다. (주말에 당장 받아야하면 로켓배송으로 고고 ㅠㅠ) *입금대기 주문건은 아예 주문수집을 하지 않습니다. *입금대기 상태에서 주소/연락처 등 정보를 변경하고자 한다면 주문을 취소하고 다시 주문하는게 제일 정확합니다. -판매자가 주문을 수집하면 주문은 결제완료에서 [상품준비중 / 배송준비중]으로 변경됩니다. 2. 상품포장 판매자는 각 쇼핑몰에서 수집된 정보를 하나의 양식으로 통일하여 출고파일을 만들어서 창고에 파일을 전달합니다. 창고에서는 출고파일 기준으로 송장을 출력합니다. 송장을 먼저 출력하기 때문에 부여된 송장번호를 각 쇼핑몰에 등록합니다. -송장이 등록되면 주문상태는 [배송중]으로 변경되게됩니다. 하지만 등록된 송장을 조회하면 [예약접수]라고만 보이게됩니다. *대부분의 쇼핑몰이 [상품준비중/배송준비중] 단계에서 [주문취소]를 신청할 수 있게 하지만 실상 주문이 취소되지 못하는 경우가 많습니다. 왜냐면 이미 창고에서 상품을 포장하고 있기 때문에 몇백건의 주문 중에 취소된 주문건을 찾아서 삭제처리하는게 일이 번거롭기 때문입니다. 그래서 쇼핑몰에서는 [주문취소]기능을 두고는 있지만 판매자가 [발송처리]를 할 수 있도록 해놓기도 합니다. *고객입장에서야 아직 보낸거 아니면 내꺼만 택배사로 안보내면 되지않냐고 생각하지만 하루에 몇백건에서 몇천의 주문이 들어오는 경우 그 많은 주문건 중에 취소접수된 1,2개 주문을 찾아서 취소처리해주는 비용보다 일단 다 보내고 고객의 클레임이 심할경우 반품처리해주는게 시간과 비용이 덜 들기 때문에 이런식으로 처리가 되는 것 같습니다. 3. 택배사 이관 택배사에서 상품을 수거하러 옵니다. 기사님이 박스를 차에 싣고 택배지점으로 이동한 후에 송장을 스캔한다고 합니다. 일단 택배사로 넘어가서 송장이 스캔이 되면 그때부터 택배의 이동내역을 확인할 수 있게 됩니다. 택배지점에도, 택배기사님에게도 하루에 처리할 수 있는 물량에 한계가 있습니다. 간혹 그 한계보다 더 주문이 많이 들어올 경우 일부 주문건은 택배사로 넘어가지 못하고 다음날 수거되는 경우도 있습니다. 이경우에 주문이 들어온 시간의 순서대로 처리가 되면 참 좋겠지만. 여러 쇼핑몰에서 주문이 들어오고, 송장을 출력하고 상품을 포장하다보면 섞일 수 밖에 없습니다. 때문에 4시에 주문한 사람은 못받고, 4시 5분에 주문한 사람이 먼저 받는 경우가 발생하게 됩니다. ㅠㅠ 다만 송장이 뽑혀있는 이상은 포장이 완료되었고 대기중인 상태이기 때문에 별 문제가 없는 한 다음날에라도 결국 택배사로 이관되어 배송이 되고 있습니다. 4. 배송완료 쇼핑몰마다 송장 등록 후 배송완료처리되는 시스템이 각긱인것 같습니다. 3일 후 자동변경되는 곳도 있고, 송장번호 조회하여 배달완료가 확인 되면 배송완료로 변경되는 곳도 있고 한 것 같습니다. 5. 배송사고 만약 배송중 분실이나 배송이 완료되었다고 하는데 상품을 못받았을 경우 택배사 고객센터로 전화하여 [사고접수]를 하는 게 좋습니다. 배송기사님과 통화해서 찾으면 좋은데 기사님과 통화연결이 안될경우 [택배사 고객센터]로 (판매자 고객센터말고ㅠㅠ) 문의하시는게 가장 정확합니다. 생각나는대로 정리해봤는데요, 아무래도 판매자가 출고를 하는 과정에서 판매자의 사정에 맞춰서 진행되는 점들이 있습니다. 하지만 온라인 주문의 특성도 있고.. 상품을 판매하고 구매하는 과정에서 아무래도 판매자가 정해놓은 틀안에서 이루어지는 경우가 많지 않나.. 뭐 그렇게 생각합니다. 아마 창고는 창고 나름대로, 택배사는 택배사 나름대로의 입장이 있고 사정이 있으리라 생각됩니다. 어느정도는 익스큐즈하고 살아야하지 않나 생각하는데.. 어느정도의 정도도 개인마다 다르고 뭐.. 그런거지요. ㅎㅎ.. * Cascade님에 의해서 티타임 게시판으로부터 게시물 복사되었습니다 (2020-09-27 20:03) * 관리사유 : 추천게시판으로 복사합니다. Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view.php on line 133 Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view.php on line 146 Warning: Use of undefined constant vote - assumed 'vote' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view.php on line 161 12 이 게시판에 등록된 니누얼님의 최근 게시물 |
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Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 65
21151 class="iamcmt" style="display:none;"> Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 66
21151 class='vcm '>
Warning: Use of undefined constant x - assumed 'x' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 70
Warning: Use of undefined constant x - assumed 'x' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 71
Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 76
Warning: Use of undefined constant ismember - assumed 'ismember' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 117
Warning: Use of undefined constant ismember - assumed 'ismember' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 118
Warning: Use of undefined constant ismember - assumed 'ismember' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 119
Warning: Use of undefined constant ismember - assumed 'ismember' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 120
Warning: Use of undefined constant ismember - assumed 'ismember' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 121
21151'> 니누얼
Warning: Use of undefined constant mod_date - assumed 'mod_date' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 133
Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 140
Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 140
Warning: Use of undefined constant reg_date - assumed 'reg_date' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 142
20/09/16 21:56
21151>삭제 주소복사
Warning: Use of undefined constant level - assumed 'level' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 150
어.. 음... 저는 추천보다는 댓글이....
너무 기본적인 내용이기는 하죠?! 하하
그나저나 제목 정하기 넘모 어렵네요.
관점이라니. 논문이야. 싶었지만
달리 쓸말이 없었어요..
Warning: Use of undefined constant level - assumed 'level' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 158
Warning: Use of undefined constant password - assumed 'password' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 166
Warning: Use of undefined constant vote - assumed 'vote' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 171
Warning: Use of undefined constant vote - assumed 'vote' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 172
Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 173
Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 173
Warning: Use of undefined constant vote - assumed 'vote' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 173
2
너무 기본적인 내용이기는 하죠?! 하하
그나저나 제목 정하기 넘모 어렵네요.
관점이라니. 논문이야. 싶었지만
달리 쓸말이 없었어요..
Warning: Use of undefined constant level - assumed 'level' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 158
Warning: Use of undefined constant password - assumed 'password' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 166
Warning: Use of undefined constant vote - assumed 'vote' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 171
Warning: Use of undefined constant vote - assumed 'vote' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 172
Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 173
Warning: Use of undefined constant no - assumed 'no' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 173
Warning: Use of undefined constant vote - assumed 'vote' (this will throw an Error in a future version of PHP) in /home/redtea/html/a_skin/bbsd/view_comment.php on line 173
2
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